Moncler Uk Store
Free shipping on all orders
Important Notice: We provide free shipping on all orders worldwide. We appreciate your order and we want you to understand our shipping process prior to placing an order so you can know when to expect your parcel.
Q: Where and how to ship the orders?
A: We accept orders worldwide. And the parcels will be shipped out through DHL, EMS & USPS within two business days from the time your payment are verified.
Q: How long to receive my parcels?
A: Your orders will be dispatched within 2 business days after receiving payment. Generally speaking, it will take 5-7 calendar days for the shipping. We offer door to door service. In case that your parcels will not arrive within 10 business days, please contact us. Please note that we will not be responsible for wrong or undeliverable address. Please make sure your shipping address is correct and deliverable.
Q: Is there any Tax?
A: Please note that you will not be charged any customs, tariffs, or additional taxes worldwide.
Q: Where’s my order?
A: Once the order is shipped, we will email you the tracking number which may be trackable within 48 hours. The website to track your package will also be sent.
Q: Can I change the shipping address on my order?
A: The shipping address can be changed within 12 hours from the time your order is placed. If you want to change your shipping adress, please contact us ASAP.
For more information, please contact our Customer Service Team.
Return & Refund
All items can be sent back for a full refund within 14 days upon receipt in the unlikely event of materials or manufacturing defects. All returned items must be in new condition and original package. All returned packages must be insured. We'll process to refund your original payment method once we get the goods back .
In addition, we cannot give a full refund for non-quality problems such as:
"The product is not what I did imagine it to be."
"I have changed my mind on this product."
"I don't like this product after I received it for no reason."
If you request returning the purchased items for the reasons above, you need to send back to us the products within 14 days in new condition and original package (you will pay the shipping fees). When we receive the products sent back, we will give you a partial refund. We'll refund your original payment method.
If you are not satisfied with your goods in terms of color or size, you can return them for an exchange within 14 days upon receipt. Please note that we only accept exchanges for new and never used items in original package. All returned packages must be insured. Exchanges will be sent out within 2 days from the time the returns are received. Customer are always responsible for the shipping charges for exchanges.
1. Before returning goods, please contact us first to discuss the issues you are having.
2. Although we provide 100% hassle free return policy, considering the time and money consuming, we surely appreciate if you can make all your questions and concerns clear before placing your order.
3. We will not be responsible for the lose if the returned package get lost during the shipment, original post office receipt must be kept to claim the compensation.